Q: What type of wireless standards is supported?
A: The device works with WiFi networks of 802.11 b/g/N (2.4 GHz).

Q: Is it difficult to set up the device for the first time?
A: Today, the initial setup of the device will take a few minutes. More information has in the “Quick Start Guide” article. If you have difficulties, contact us.

Q: The device does not create a SISWOOD WiFi network to connect to for setup.
A: It is because the device has old data about the WiFi settings. For resetting them, restart a device and press the “reset” button when you see a “set WiFi” message.

Q: How do I know if an update is available for my device?
A: You will see an update page in the device menu when a new version is available.

Q: Is it possible to add one device to multiple app accounts?
A: The device is not linked to a certain user, which makes it possible for all members of your family to control it from their phones.

Q: How do I delete a user account?
A: To delete your account, follow the instructions in the article ‘How to Delete User Account from SISWOOD App“